IN
Izette N
1 reviews | Active since Aug 2013
09 Jun 2021, 23:21
FNB HAS COST ME A FORTUNE. INCOMPENTENCY IS THEIR GAME.
My card details have been subscribed to something unknown to me, and have been attempting to take fees from ny account. Each time they do, I incur R8.50 banking fees, daily, sometimes up to 13 times on one day.
I have sent mails, I have called, I have spoken to so many people. I eventually upgraded my account to Private Banking assuming jy private banker would be avle to help. He phoned me, I explained, and never heard from him again.
I went into a branch to close my account for good. I insisted it be done on the same day, as my account would be in a minus the following day as FNB keeps allowing this to happen, and I am still, after 6 months, incurring costs of R8.50 x 12 every day.
Got a reference number. They didnt do it. My account is in a minus a day later. They tell me they cant close my account.
What the actual hell do I have to do, to get rid of this bank and out of my life?
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Izette N's updateReviewer Update
10 Jun 2021, 08:41Dear, my private banker.
I am writing to you this evening, having suffered the worst of the worst service any service provider has ever given me, my words are few.
I upgraded to private banking for the SOLE purpose of having someone to sort out my problem, as I have been unable to receive ANY HELP, following countless emails and calls to FNB, SINCE DECEMBER. FNB has been deducting R8.50 off my account, daily, sometimes up to 12x per day for the last SIX MONTHS. Somewhere someone has put my card details on a subscription, and FNB has been unable to block this, or even tell me who it is, in order for me to deal with them directly. You phoned me, right after my account, and told me you'd sort it out. That was MONTHS ago.
I want to close my account. Didn't bother to ask you.
Went to a branch yesterday because I wanted this done. Some idiot told me to phone FNB customer service number from the bank. Edplained everything. Told them they must close the account immediately, as by tomorrow! The account would be in arrears because of another R8.50!!!!
Guess what? They didnt do it. Account is in arrears. Other fees unfami**** to me is also been deducted.
It is 23.39 at night, and I am fuming. I want FNB out of my life. FNB has cost me a fortune. You can offer me nothing but money lost in the water and nothing else. You keep taking from me.
I want this account closed tomorrow morning, first thing. As in first thing. I will go to the highest of the high for damages.
I have a reference number and name for the person I spoke in the bank, over the phone, who advised me she will escalate the matter as urgent to her team leader. I have also recorded all the calls I made to FNB, including the call I received from my private banker where he assured me this would be taken care of just to dissappear from the face of this earth, as well as countless emails and screenshots sent to several FNB employees begging for assisyance to make this stop, TO NO AVAIL, FOR 6 MONTHS. YOU ARE MY PRIVATE BANKER. IF ANYTHING, YOU WILL ENSURE MY ACCOUNT IS CLOSED TODAY.
I WILL BE GOING BACK INTO A BANK TOMORROW AFTERNOON IF I DONT HEAR ANYTHING, AND I WILL NOT LEAVE UNTIL I HAVE ANSWERS FROM EVERYONE I HAVE SPOKEN TO, SINCE DECEMBER TO DATE, INCLUDING YOU. I WILL NOT LEAVE.
CLOSE MY ACCOUNT IMMEDIATELY, OR PAY ME BACK MY MONEY.
IZETTE VAN NIEKERK
***
IN
Izette N's update10 Jun 2021, 08:41
Reviewer Update
Dear, my private banker.
I am writing to you this evening, having suffered the worst of the worst service any service provider has ever given me, my words are few.
I upgraded to private banking for the SOLE purpose of having someone to sort out my problem, as I have been unable to receive ANY HELP, following countless emails and calls to FNB, SINCE DECEMBER. FNB has been deducting R8.50 off my account, daily, sometimes up to 12x per day for the last SIX MONTHS. Somewhere someone has put my card details on a subscription, and FNB has been unable to block this, or even tell me who it is, in order for me to deal with them directly. You phoned me, right after my account, and told me you'd sort it out. That was MONTHS ago.
I want to close my account. Didn't bother to ask you.
Went to a branch yesterday because I wanted this done. Some idiot told me to phone FNB customer service number from the bank. Edplained everything. Told them they must close the account immediately, as by tomorrow! The account would be in arrears because of another R8.50!!!!
Guess what? They didnt do it. Account is in arrears. Other fees unfami**** to me is also been deducted.
It is 23.39 at night, and I am fuming. I want FNB out of my life. FNB has cost me a fortune. You can offer me nothing but money lost in the water and nothing else. You keep taking from me.
I want this account closed tomorrow morning, first thing. As in first thing. I will go to the highest of the high for damages.
I have a reference number and name for the person I spoke in the bank, over the phone, who advised me she will escalate the matter as urgent to her team leader. I have also recorded all the calls I made to FNB, including the call I received from my private banker where he assured me this would be taken care of just to dissappear from the face of this earth, as well as countless emails and screenshots sent to several FNB employees begging for assisyance to make this stop, TO NO AVAIL, FOR 6 MONTHS. YOU ARE MY PRIVATE BANKER. IF ANYTHING, YOU WILL ENSURE MY ACCOUNT IS CLOSED TODAY.
I WILL BE GOING BACK INTO A BANK TOMORROW AFTERNOON IF I DONT HEAR ANYTHING, AND I WILL NOT LEAVE UNTIL I HAVE ANSWERS FROM EVERYONE I HAVE SPOKEN TO, SINCE DECEMBER TO DATE, INCLUDING YOU. I WILL NOT LEAVE.
CLOSE MY ACCOUNT IMMEDIATELY, OR PAY ME BACK MY MONEY.
IZETTE VAN NIEKERK
***