NZ
NONHLANHLA Z

1 reviews | Active since Mar 2015

13 Mar 2015, 21:35

FNB HAS CONFIRMED THAT THEY WILL NOT PAY BACK MY M

went to withdraw money from diepkloof square. when i got the the atm there was a guy standing there i went to the other machine inserted a card than realised that there was no buttons on that atm than i cancelled the transaction and than another guy came and asked if the atm was working, i said not sure but there is no buttons there, he checked the machine while i was going back to the car, the second guy went down to the other atm which is in the same mall just a few meters away, when i got there the guy was carrying a slip & i asked him if the atm was working he said yes, i inserted my card & the pin number than the machine showed me the cardless services than i tried cancelling but the machine didnt give it back, than i stood there for a few minutes than went away, as i was approaching the 2nd robort i heard a bip on my cell, checked the phone, i just saw 3000 withdrawal, drove back when i got there, an older guy was withdrawing, i checked my fone again & the money was withdrawn from a different area (caltex garage) i thought of a nearby caltex drove there asked the security guy about the guy who had a slip as i had seen what he was wearing. nobody had seen him. than went to the

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Mar 2015, 09:24
Official
Hello FEZOLWANDLE,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 646586.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)