FNB has clearly forgotten who the customer is and from whence all wealth flows!

FNB has clearly forgotten who the customer is. I was born in the fifties and therefore not glued to my phone. If it rings i will answer it but if you want to send me sms or app messages then you are clearly not very interested in attracting my attention ~ so your "award winning" app is about as good as a peephole in a glass door.

When you ask them to call you then flat ignore the request...... you have to continue to chat via the app with people that clearly require s**** feeding.

I called the credit number this morning ***. It picked up and told me a whole lot of useless information (at my expense) and then requested I enter my ID number followed by a #. Did this and then they said the ID number does not exist and to reenter. I enter the same number and now I do exist. They then send me an authentication request via the "award winning" app (like the peephole in the glass door) which I "confirm" and off they go telling more stuff I don't want to know (again. at my expense) and then I get a message that the extension I was transferred to was not available and the message box was full. Well done FNB ~ your "award winning" systems clearly don't work for me.

If you wish to retain my business then I suggest you call me. Preferably by end of business today, 28 August 2020