FNB HAS BEEN HOLDING MY R24,000 SINCE APRIL – HOW MUCH LONGER MUST I BE IGNORED? Investigator Sithembiso Mhlambi

I am absolutely fed up with FNB.

My Business Cheque Account was closed on 27 April 2026, leaving approximately R24,000 of my funds inaccessible.

Since then, I have spent MONTHS chasing FNB through emails, phone calls, customer care and the investigator handling my case, Sithembiso Mhlambi.

On 16 July 2026, I was finally asked to provide alternative banking details and only was I rep**** to a month later and I was told that my money would reflect 72 hours.

It didn’t.

After more chasing and endless follow-ups, I was then informed on 25 August 2026 that I had submitted personal account details instead of business account details of the alternative bank account.

Fine.

I immediately sent my Capitec Business Account details on the very same day.

FNB then told me:

“We have emailed this to Capitec to verify.”

Except Capitec had received absolutely nothing from FNB.

I personally went to Capitec to investigate this and was informed that no email or verification request had been received. I reported this back to FNB.

Eventually, FNB did send the verification request to Capitec.

Capitec has now completed the verification and sent the confirmation back to FNB.

So now what exactly is the problem?

FNB has the verification. FNB has my banking details. FNB has had months to resolve this matter.

Yet my approximately R24,000 is STILL not in my account.

I followed up again yesterday.

No response.

Nothing.

How many more emails, phone calls and follow-ups am I expected to make before FNB simply releases MY funds?

Every time I comply with another request, another delay appears. Every time I follow up, I am left waiting. Every time it seems like this matter is finally about to be resolved, FNB finds another way to drag it out.

I have been more patient than I should have been.

This matter has been ongoing since 27 April 2026. It is now 11 September, and I am still chasing a bank to release approximately R24,000 belonging to me.

This is an absolute failure in communication, accountability and urgency.

I have kept the full paper trail.

Every email. Every request. Every delay. Every follow-up.

FNB, there is nothing more required from my side. Capitec has completed the verification and sent it back to you.

So I am asking one final time:

WHEN ARE YOU GOING TO ACKNOWLEDGE THE VERIFICATION AND RELEASE MY MONEY?

I am tired of chasing. I am tired of waiting. And I am completely fed up with being ignored.

If this matter is not resolved urgently, I will escalate the complete record of this matter, including all correspondence and the ongoing delays, to the appropriate channels.

CASE NUMBER: ***

FNB — PLEASE STOP DRAGGING YOUR FEET AND RELEASE MY R24,000.