RM
Roeland M

1 reviews | Active since Jun 2012

22 Feb 2018, 09:18

FNB Has been charging my account over R2640 in 3 months, over and above account charges.

I am experiencing a problem with this account. FNB has been taking away my money without my consent. My account went to negative and I was not aware, taxify and uber transactions of about R20-30 which can be over 3 transactions go on my account, while it is on negative. FNB charged me over R660.00 for 3 transactions this month, and I noticed they did this in Jan and December. I was not aware this money ******ion behavior from this bank. I need this money paid back to me. This is not part of my agreement with them. I however will understand a reasonable charge for honoured transactions on my behalf. I need my money back, all this amounts to over R2640 as far as my calculations are concerned. I mean R2640 of charges excluding normal bank charges which are normally around R300 a month. This totally wrong and day light *******

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Feb 2018, 09:41
Official

Hello
Roeland,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***