FNB has become too big to care about it's customers

FNB has become so big they don't care about their customers anymore. If you should choose to use FNB Keywest, reconsider. So far its the most useless and unhelpful branch ever. I have ordered my cards via this branch just over 2 months ago and I go in every second week. Surprise, Surprise. The cards are not there, let us send an email. I then requested that they cancel the cards and they said they will give me an email address to cancel the cards. As soon as I can I am switching to another bank. This is not the first time that "The Branch" can't help me out and I must send emails, this is over various other issues. I will be moving my business account over to another bank at the end of the month and closing that account with FNB. After that I will work on my personal account.