Fnb has become the worst bank

Fnb customer service has dropped drastically... I have been trying to get hold of the disputes department for over a week now and today I finally get through and receive partial assistance I then get pushed through to general enquiries because disputes could not assist me I then hold on finally getting through to be told they are unable to assist me and then put me back through to disputes I then hold on once again to then get my call answered and told that my line is bad but I can hear the agent clear as day, this back and forth continues until the agent ****s the call. no option of contacting me back at a later time or even immediately just an immediate call end which im left once again with my issue unresolved and this after holding on and back and forth for literally over an hour I don't have unlimited airtime to hold on all day... then theres the authentication process you have to go through entering your i.d number and so forth to finally get to an agent just to do the process again why is it needed if you just gonna have to do it again once more this is airtime wasted before a lengthy process of holding on just to go unhelped… the service is terrible and this is a bank that ive been banking with since I was 18 years old and this is what is has come to terrible service, agents who don't care and the best part is when its home time they will drop the call on you without hesitation is this the type of people a massive company like fnb is now hiring... I will continue to struggle until my issue is resolved and then I will change banks I cant deal with this anymore a process that was once simple and effective has now become a terrible thing that leaves you without answers and just upset and disappointed... thank you Fnb