FNB has become the most useless bank.

I am absolutely appalled with the treatment i have recieved from FNB over the last 2 weeks. !st a company took off double the ususal debit order they should have, I phoned FNB and asked for them to reverse it. I called in the time frame allowed.I was very impolitely told that we cant because of covid 19. A virus doesnt stop you from protecting my bank account and reversing fruad when it is seen. That was the most ridiculous answer i have ever heard from a bank. During covid 19 is the response not supposed to be geared towrds the client who had money wrongfully with drawn from there account? I dont see the law that was passed that allows people to remove money from your account with out a right to have it reversed.

I have now noticed the same thing on my credit card. I deposited money in it on the 4th of may and now its gone, i have made 3 transactions and over 3 times that amount is missing from the card with no transaction. I phoned the credit card line, general message to phone back tomorrow. Than i phone the ***** department, i am worried some has my details to my accounts, i spoke to 4 separate individuals on 4 different calls. 1st person transferred me to the general enquirers line that is closed till 8am tomorrow. Thats great, transferring me to a closed department. 2nd person i phoned, after saying ***** does not deal with credit card *****, transferred me to the exact same ***** department. #rd person gave me a land line number to call and transferred me to yet another closed department. I called the land line number, just to the told the number does not exit. I called the ***** departmenet, admittidly exceptionally angry, all i wanted was help and was spoken to and treated like an ****hole. The last idiot, Mr laurence was his name, spoke to me like i have never been spoken to by any company employee, i do have a temper and still have never had some one talk and treat me in this manner. He proceed to argue with me about why i was upset, he refused to provide any details and refused to help me. His repsonse was if i cant tell him the exact amount and the time the transaction happened he could not help me. I phoned for help, if i knew those details i would not have called. I find this unacceptable, your fruad department is filled with people who simply do not care about their clients or the job they do. I will be closing my account based on this, if your employees cant take ***** seriously than why should i have to out up with it???????????????????????????????/

Subsequent to this i googled my account type and found there is a 24/7 premier banking hot line, well guess my definition and there definition of 24/7 are completely different. I understand its a lock down, but what sort of sorcery would fnb need to make the new call center times avalible to the public. Absolutely **** service from a supposed financial solution. Disgusting you think it is acceptable