Fnb has bad service. No empathy

We have app**** for payment holiday on 1 April. We have submitted the forms 3 times, been in the fone many times, into the bank to be told if we are not 'n client of theirs we will not be helped. We need to move All our banking to fnb. With such bad service There is no way! I do not have any income since 26 March but yet they do not want to help. My husband is on short time. How do the think we must pay our home bond if the do not give relieve. Shocking service