Fnb has awfully *********** staff

I have had bad experiences with Fnb before thou i were with them from 1997 and they always have the worse service i keep this account for my family. I mistakely sent money to my tv license account 3 times due to it being a public recipient it was also labelled as shaton Salih, i sent all proof account number Id copy and reference to Fnb, then Brenda again asks me to do this, why do they say customer service when they do not zven serve well. It is a public recipient, i I understand that if it was a normal recipient it would be hard, they said i should pay 300 something not sure exact price bt i sent them the documents authorising them to debit the fees and credit my account at least i will still get some money back, they the most *********** thats why my salary goes into Standard bank they so much better. SHARON Salih ***

Iam in saudi at the moment my number here is +***.i' case they lie that they cant get through