FNB Has Absolutely No Regard for Their Clients

One of my new clients paid a deposit into my FNB business account for a custom made item that takes 14 working days to manufacture. After 5 working days he thought he been de*****ed and reported the transaction to his bank, who in turn requested FNB to freeze my bank account. Without even a courtesy call to me to enquire about the situation, FNB froze my business accounts, and then subsequently requested ABSA Bank to freeze my personal accounts with them, which they then did. My client withdrew the ***** case with his bank, and requested them to contact FNB to release the holds on my accounts. This has still not been done after almost 2 weeks.

I have been banking with FNB for over 2 years, and my businesses and transactions are completely legitimate. Any sort of brief scrutiny of my accounts by the banking staff would indicate to them that I am not a *****ster or ****mer, yet instead of making even the most basic inquiries first, they took the drastic action of freezing my accounts.

The FNB investigator, Mr. Bongani Ndembe was contacted numerous times by email and has not rep**** even once or attempted to contact me. I have tried endlessly to resolve this matter with FNB ***** department but it seems absolutely nobody cares. I have seen numerous other complaints on this platform about Bongan Ndembe, so it is quite obvious that he is pathetic at his job and should not be employed to handle any such cases, whereby the financial well being of people is on the line.

My life is now on hold and I cannot transact through my accounts. I cannot buy groceries or fuel, and my life is fast being ruined by this situation. Clients that have since paid monies into my accounts for goods and services are informing me that the funds are going back to them after a few days. I am now suffering financial losses and hardships through absolutely no fault of my own, because this pathetic bank and its employees could not spare the courtesy to get in touch with me before freezing my accounts.

I will also be claiming for damages and loss of income from FNB, and if this does not get resolved immediately, I will be taking this up with the banking ombudsman and any other third parties that can hold this bank to account for it’s lack of business ethics.