FNB has a poor debit order tracking system

<p>I took out a personal loan with FNB via the call centre a few months ago with Godfrey Kekana and agreed to have my account debitted on the 20th of every month. I was totally shocked when I had my cheque account debitted on the 19th and the debit order returned as the 20th fell on a saturday. this is the first RD that I had on my cheque account since it has been opened 5 years ago and this has now tarnished my creditablity. I emiled Godfrey for help but he did not respond to none of my 3 emails. I then called the FNB call centre and spoke to Gloria Mbiyo and explained my sitaution , she advise that it is impossible that they will return the debit as their system tracks the account for 5 days. She then further advised that she cannot change the debit order date which I requested as a precaution or tarck my account after the 20th should it fall on a weekend. she provided me with no feedback in 24hours and when i email her she states that she was busy and that my account wasnt penalised for the return and they received their money. I AM FRUSTRATED WITH THE SERVICE OVERALL. all i want is a solution to the neglegence of FNB and nobody can provide me with help. I want people to know my situaition and this should be known to the Ombusman.</p>