KP
Kobus P
1 reviews | Active since Jan 2011
01 Mar 2021, 13:34
FNB has a pathetic online buying experience, and do nothing about it!
It is now the second time where an online purchase was aborted due to the absolutely pathetic perfomance of FNB's online payments. This used to be one of the slickest and easiest interfaces. It is now the absolute worst in South Africa by a million miles!!! It takes for ever to open the confirmation screen. By that time most e-commerce sites timed out and aborted the transaction! I am seriously considering moving my business now.
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Replies (2)KP
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Kobus P's updateReviewer Update
01 Mar 2021, 14:49Good day Mr. Kobus Peenz,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Regards,
FNB Customer Resolution Center
***
Now I'm waiting in eager anticipation to hear there's nothing they can do about it, just have to live with it. Do they realise there are other banks with better service than this in South Africa?
FNB Customer Resolution Center
***
Now I'm waiting in eager anticipation to hear there's nothing they can do about it, just have to live with it. Do they realise there are other banks with better service than this in South Africa?
KP
Kobus P's update01 Mar 2021, 14:49
Reviewer Update
Good day Mr. Kobus Peenz,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Regards,
FNB Customer Resolution Center
***
Now I'm waiting in eager anticipation to hear there's nothing they can do about it, just have to live with it. Do they realise there are other banks with better service than this in South Africa?
FNB Customer Resolution Center
***
Now I'm waiting in eager anticipation to hear there's nothing they can do about it, just have to live with it. Do they realise there are other banks with better service than this in South Africa?
KP
Kobus P's updateReviewer Update
05 Mar 2021, 12:12As predicted, it is never FNB's problem. Blame the other guy, even if every single online transaction takes forever to finish! And I'm not the only FNB client complaining either. Why are the other banks not suffering this delay? Quite frankly, in one year, FNB's digital channel went from sparkling to suck! FNB's reply as of 5 March 2021, only 5 days later.
____________________________________
Good day Mr Peenz,
We have escalated the matter to our Digital team and they have advised there is no issue on the FNB platform.
Online purchase are done on a third party site where by the clients uses a card - you may have to contact the merchant directly.
Trust all is in order.
Regards, Retail Service Recovery
____________________________________
Good day Mr Peenz,
We have escalated the matter to our Digital team and they have advised there is no issue on the FNB platform.
Online purchase are done on a third party site where by the clients uses a card - you may have to contact the merchant directly.
Trust all is in order.
Regards, Retail Service Recovery
KP
Kobus P's update05 Mar 2021, 12:12
Reviewer Update
As predicted, it is never FNB's problem. Blame the other guy, even if every single online transaction takes forever to finish! And I'm not the only FNB client complaining either. Why are the other banks not suffering this delay? Quite frankly, in one year, FNB's digital channel went from sparkling to suck! FNB's reply as of 5 March 2021, only 5 days later.
____________________________________
Good day Mr Peenz,
We have escalated the matter to our Digital team and they have advised there is no issue on the FNB platform.
Online purchase are done on a third party site where by the clients uses a card - you may have to contact the merchant directly.
Trust all is in order.
Regards, Retail Service Recovery
____________________________________
Good day Mr Peenz,
We have escalated the matter to our Digital team and they have advised there is no issue on the FNB platform.
Online purchase are done on a third party site where by the clients uses a card - you may have to contact the merchant directly.
Trust all is in order.
Regards, Retail Service Recovery