FNB HAS A GOTO GUY WHAT A CROCK

I was upgraded from a premier banking client to a private banking client over a year ago FNB states that I will pay R300 a month for a personal banker + some extra stuff free, When offered the upgrade on my credit card I was offered a higher limit on my card so I thought what the why not and upgraded my credit card, and so my time of hell started with FNB for the first time in 7 years, it took me 2 weeks of phoning to get hold of my personal banker and sort out my upgrade and my credit limit increase at some stages I had to contact my premier banker, now a year on and I need to do a reversal of a payment so I phoned my go to guy and got an engaged tone for 3 days in a row so a phoned the call center and sat on hold for a while finally got hold of someone who informed me that if i made the payment to a closed account it would take 30 days to be returned, so I waited 30 days and nothing so I phoned my guy again and engaged again so called the call center got hold of someone and finally gave up and laid a complaint with FNB someone called me and Jo-Anne called and sent me the forms and said she would get my personal banker to call me on the following Monday 25th May I am stiIl waiting