FNB, hardest to contact or to get them to contact you

I have used up all the airtime I have trying to contact FNB to assist me logging into my FNB app as I had to get a new phone. I can't even use the call back website as it is faulty and half the footer stays over the form and I am unable to submit. I just need someone to contact me to tell me if my card was ordered and someone from online banking to assist me with logging in without a card