FNB Harassment and refusal to close debit account 2nd review as no response or call on 1st!!!

I have requested on numerous occasions for my account to be closed, however, they refuse to acknowledge requests made over recorded phone calls for a consultant to phone me back. Now the account is deeply in arrears with banking fees where I have not used my account in many months as I do not need it.

They have also told me, after painstakingly driving 100km to Cape Town to attend a branch with seemingly competent staff and arranging a payment plan on my credit card, that there is no arrangement!!! What are you on about? This is ridiculous.

I am 6 months pregnant and the stress from their consultants phoning 10 times a day and either being rude or putting the phone down in my ear as I answer has taken it's toll on my mental health. This is, according to legal advice, harassments.

A previous review has been posted and I have yet to receive a single call on an apparent high priority complaint logged.

FNB never works for you!!!!! I urge you to contact me urgently via telephone and I want a competent person to deal with this... not a junior! Phone and harrass me one more time and I will ensure there are dire consequences for your action (or lack thereof)!!!.