Hvdm
HEINRICH van der merwe
1 reviews | Active since May 2015
05 May 2015, 05:47
FNB Harassing me with messages at 4 am
It is a few minutes past 5 am on 05/05/2015 and I am receiving multiple spam messages from fnb no. *** stating that I have to pay back a loan of a certain amount which I did not undertake. I think sending me this message every 10 minutes from 4:04 am every 10 minutes is very unprofessional. I am already unsatisfied with the kind of service I receive from FNB as it is and do not appreciate being harassed this time in the morning.<br>
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Replies (1)
FNB (First National Bank)'s replyOfficial
05 May 2015, 09:11Hello HEINVDMERWE1,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 677610.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 677610.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply05 May 2015, 09:11
Official
Hello HEINVDMERWE1,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 677610.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 677610.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)