tS
tidimalo S

1 reviews | Active since Jun 2016

27 Jun 2016, 12:45

FNB HANGS UP AFTER CALLING TO REPORT *****

<p>I called FNB to try and undertstand why i had money come into my account and leave emmediatley without me spending or using my card....called to report it..my card was frozen for 4 days ago,,,tried to call to follow up ..was put on hold for atleast 15 minutes...then when i asked an agent to call me back, he told me that they dont do such..then i called back to try and see if someone else can help me...and the agent asked me if i know that im supposed to go and report this at a branch,,,n i said no i dont...with this pause came silence from the agent..and the n he HUNG UP..just like that...guys this is PATHETIC..no wonder ur loosing credibility and oomph..i guess we should start mourning STEVE..</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2016, 13:10
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 949691.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)