GC
GARTH C
1 reviews | Active since Apr 2025
16 Apr 2025, 14:01
FNB - hanging onto your money at all costs....
FNB generally has a good standard of service, but the recent trend towards "not being able" to free funds to accounts is interesting and problematic. I have recently overpaid an account I was closing - to try and get FNB to revert this money is nearly impossible as they just hang on to it and send me excuse after excuse.... it nearly feels deliberate.
Helpful (0)
Replies (1)0
Replies (1)GC
GARTH C's updateReviewer Update
28 Apr 2025, 19:46Renee McDermot contacted me after I lodged this complaint, and she was amazing! A lovely, approachable person who solved the problem, closed the account, and returned my money. This was a big mess, and FNB solved it - respect and I am impressed. They also apologized, explained why it was difficult, and made me feel they are still the good bank I have known and trusted my entire life. Thank you, FNB, and thank you, Renee, for fixing it. I will continue to be a loyal customer.
GC
GARTH C's update28 Apr 2025, 19:46
Reviewer Update
Renee McDermot contacted me after I lodged this complaint, and she was amazing! A lovely, approachable person who solved the problem, closed the account, and returned my money. This was a big mess, and FNB solved it - respect and I am impressed. They also apologized, explained why it was difficult, and made me feel they are still the good bank I have known and trusted my entire life. Thank you, FNB, and thank you, Renee, for fixing it. I will continue to be a loyal customer.