1 reviews | Active since Dec 2009
FNB Handles Complaint Excellently and Efficiently
I laid a complaint regarding FNB's delay in my Home Loan Application as well as their poor offer for a client with good standing at FNB.
I received a notification that FNB was working on it and within less than 24 hours my complaint was addressed and a better offer provided.
Thank you to those involved, especially Rene Cronje, Private Clients and Alison Potgieter for dealing with this matter urgently and to Rene specifically for keeping me up to date with patience.
Regards,
Dr M van Niekerk
Good Day,
I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)