FNB handles ATM ***** CASES Lightly. they FOB-OFF CLIENTS and simly says " the PIN WAS USED" with no proof!!!

my domestic / gardener's Bag was snatched at SANDTON CITY. the FNB ATM card was in the bag, as was the wallet and cellphone. it took over an hour to eventually get through the FNB ***** to cancel the card. in the meantime , the card was used at an ATM at SHELL garage , c/o Rivinoia / Eton road in Sandton. this atm is used widely by gangs of bagsnatchers , who some how are able to bypass the pin number. WHAT HAPPENED TO BIOMETRIC PROTECTION ON ATM CARDS!!! FNB has handled this matter shockingly, by taking over a month to process and finalise the matter, only to tell the client that they are NOT HONOURING THE REFUND , as apparently the PIN WAS USED. Also, the service that FNB extended to the **** / GARDENER , was not acceptable. i have taken this matter to the BANKS ONMBUSMAN on their behalf, and will be speaking extensively to the MEDIA CONSUMER WATCHDOGS