FNB HANDED ME OVER FOR THEIR INCOMPETANCE! PATHETIC!

<div>In January 2020, I changed my bank from FNB (USELESS) to Nedbank because in all the time I had a banker he contacted me once. My personal Banker ***** was contacted in January 2020 and I advised him that I am changing banks. I asked him to ensure that my account is closed as my new personal banker will arrange for my debit orders to be moved to Nedbank. which she did effortlessly. she has been attentive to my requests, contactable, and always willing to assist! I cannot say the same for *****, one of the main reasons I changed my bank! In the time that he was my banker, he has only contacted me once. In March of 2020, I received a cash deposit into that account after which I transferred it to my Nedbank account and I again called him to tell him that my account has not been closed, he confirmed telephonically that he will attend to it and let me know once done, I did not follow up with him, however, it was his job to ensure that it was done. How pathetic it must be when you have staff who are paid for a job but just doesnt because I guess my portfolio wasnt large enough to get his attention. FNB has now handed me over to lawyers for an 'overdraft' which I have never had with them... FNB is pushing me from pillar to post and not helping me get this resolved. YOU HAVE HANDED ME OVER FOR ***** LACK OF DISCPLINE IN DOING HIS JOB. I AM SORRY I REFUSE TO PAY FOR AN ACCOUNT THAT I DID NOT USE!! FIX IT AND QUICK I need this resolved before close of business this Friday or I am taking to my lawyer.&nbsp;</div>