FNB guys do not know their own business

I have very frustrating experience with FNB Business Banking. By mistake, I recently went back to open a Business Account in FNB and my money got stuck there. I need to buy a website domain but International transaction are restricted. Went to branch, spoken to customer care, secure chat - eventually I realized that forex dept can help me. Secure chat queue was horribly long. They do not work on weekends. They only works for Mon-Fri 8-5pm. They do not have domain knowledge as well. After attempting 22 times, I was lucky enough to get thru and spoken to Shimphiwe. According to her it has nothing to do with forex, it is something related to my card limit and gave me contact details of one more dept called cardlimit dept. Interestingly - when I tried that number it says THE NUMBER DIALED DOES NOT EXISTS. While doing foreign transactions thru FNB, I had bad experience in the past, my collogues also had the same, but I thought they might have corrected by now. NedBank is really good about forex. I need to go back there again. But sharing my recent experience so that other people do not make the same mistake.