F.N.B. GROSS NEGLIGENCE IN CUSTOMER ***** CASES

My husband has had a *****ulent withdrawal from his credit card of R13000. He is actually in arrears with the bank - F.N.B. but they saw fit to allow this *****ulent withdrawal! When he called the bank, they advised him to go to the police station! As all know who live in RSA. going to the police with this type of complaint is absolutely useless. They do not even have an e-mail address to which one can forward any documents! How will they ever be able to trace a *****ulent withdrawal from a credit card? I am the only one in possession of his credit card because we have been this route before with FNB, have followed their instructions to the letter, sent them screeds of information, only to receive absolutely no response! I have the e-mails to F.N.B. and the police report to prove it! This is gross negligence by this bank in my opinion.