FNB gross incompetence and dismal client service

I am appalled by FNB's gross incompetence regarding the handling of my Direct Axis loan settlement and the freezing of my FNB account. Despite settling the outstanding loan in full on two separate occasions, as well as settling the overdraft payment, I am still unable to close my accounts and cannot gain access to the money in them as my account remains frozen. Additionally, I have yet to receive the refund for duplicate payments and deductions owed to me!

I have provided proof of payment of the settlement payments on four different occasions, with both payments reflecting on my FNB account as of 23 July. Despite this, no action has been taken to unfreeze my account or return the funds.

I have corresponded with both Direct Axis and FNB on eight different occasions to resolve this matter, but have received no satisfactory response. I am extremely dissatisfied with the lack of urgency and the poor service I have experienced.