FNB Groblersdal

Month end Saturday: went to bank, due to it being busy we had to queue outside for half an hour. Just before entering the bank two people pushed in front of us. We questioned them and they said they had been standing in the queue before and had stepped out quickly to stand in a different queue even though we had not seen any of these people in the queue before us. Lady at the ticket station then gave them tickets even after complaints had been made saying we should have reported it to her. After a few minutes she then debated with us, saying it was okay for them to have done that because they said they had been in the queue previously. Once we received our ticket we waited by the tellers for our number to be called, the ticket saying our wait would be 30 minutes. One teller called people by name to their station. And after an hour there was still 5 tickets ahead of us. The assumption was made that because we may not understand the language that they can make a new friend and jump the queue