1 reviews | Active since Feb 2014
FNB Greenstone - No security that do their job -
I was withdrawing cash at FNB Greenstone at Saturday around 1pm.The ATM I used was tampered with and the<br> maching took me a different screen.First a gentlemen tried to assit me to which i responded No as I do not<br> know them and they dont work there.Then a second gentlemen approched me at the ATM and this all in front of the so FNB security and again I told this guy no.He was persistance and he touched my keypad to which I used some foul languages and he left.I then asked the security for assistance and he said sorry , there is nothing he can do.Then a third guy came up to me at the ATM and offered to help.I told him to F*** OFF and<br> he grabbed my phone.I pulled my phone back and the guy left.The security never help at all yet he is paid to help and protect clients and the atms.About 15 minutes later , i walked passed the ATMS again only to see the same 3 guys there.2 standing in ques and the other lingering around.The security just leaves them.I did call centre management to go out so that they dont **** other people.My thing is that how can the security gaurd let this happen if he is not part of it.According to your card division , the atm was tampered with.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 756067.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 756067.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
