FNB GREENPOINT - No assistance or alternatives for E-Home affairs.

I opened an account with FNB so that I could use their extra services along with E-Home Affairs branch in Green Point, they went offline when I pitched for the booking and advised I make the booking online again, however there are no other booking available for FNB Greenpoint for February and we need a passport ready by March already!.

I have contacted the provided numbers and call centre gave me number that is not picked up.

I am resorting to this option due to no assistance and no empathy for inefficiency. We committed , but there's no commitment on the other end.

Please assist me to find a solution as I have paid R600 which I can not get back if I can't get this booking materialised.

Also - lack of requirements online as to what's required to have my child's passport actioned, I had to go to home affairs to get a temporary ID and then head back to the branch. (my passport or Affidavit was not sufficient).

Thank You - I would be happy to change the rating after this is resolved.