FNB GREENPOINT GIVES FALSE INFORMATION TOO CLIENTS

Fnb Greenpoint has the worst customer service ever, They are always under staffed and they can never assist you in the way you need assistance. My colleague and I opened bank accounts in January and we were told that after having your salary deposited into the FNB account for 4 months you will receive a R500 From Fnb. After 4 months had passed in May we went too the bank to go and find out about what was promised to us then the consultant CINDY who opened the accounts for us very hurriedly checks on the system takes my colleagues id number and says she will give us a call because when asking her to check about myself she says No she doesnt know about mine but takes my id number and says she will get back to me which up until today i have not heard anything from CINDY the very same lady who opened my account but claims to not know anything about my R500. Today my colleague receives a call from her whereby she says my colleague will not be receiving the R500 because of a previous Fnb account she had which on the day that we opened the accounts was not mentioned to us once. CINDY has received her commission for opening the new accounts but she could not assist us in receiving what was promised too us.