AK
Ayub K

1 reviews | Active since Mar 2012

23 Jun 2020, 12:28

FNB Great Service - Laudium Branch (Rest of FNB Premier and ATM departments are pathetic)

Great service from Laudium Branch manager and staff, especially Junaid. I was short paid at an ATM and followed the process advised by Premier banking. No feedback, no response, etc and eventually told I had been paid by the ATM department. Within a few days of contacting the branch my issue was resolved and the money refunded as it was confirmed that the ATM was faulty and that I was underpaid. Well done Jaco and Junaid (and the rest of the team) - Great Service!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jun 2020, 14:58
Official
Good Day Ayub

We've received your compliment. Thank you so much for taking the time to compliment our staff. We will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavor to assist you with any requirements you may have in the future.

Regards

Hello Peter Compliments Team
AK
Ayub K's update23 Jun 2020, 15:23
Reviewer Update
This compliment is in regards to service received from the Laudium Branch employees only. I will log a separate complaint regarding the lack of service/feedback from Premier banking and the ATM team