CR
Carlene R

1 reviews | Active since Aug 2015

07 Aug 2018, 10:56

FNB Grahamstown 'absent' teller service.

On Tuesday morning, 7 August I went to deposit a bank cheque. The only teller in the Grahamstown branch assisting customers was a lone Foreign Exchange teller. The other bank teller stationed in her cubicle rudely ignored customers for over an hour (from 09h00). 4 clients were served in one hour. At the time of leaving the branch the teller had still not assisted o single client, and continued to ignore the growing queue. Supervisors did not react nor respond to concerns raised.

Compliments to the lone Foreign Exchange teller who was trying her utmost to appease frustrated bankers.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Aug 2018, 11:18
Official

Good Day Carlene ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the branch to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***