FNB got too big for their customers.

It just keeps getting worse. So after numerous ignored complaints last week that I also posted here I get a message to say UTI is on their way to deliver my new card. I called UTI as I was not sure where it will be delivered as no one at FNB ever gave me that feedback. I again try the online chat. I am number 394 in the queue!. I logged out and will just leave it. I am at work, must I sit around and wait for how long to get a simple answer to a simple question? Don't even try and call them. FNB is useless,