FNB got me into Debts

After FNB and their courier company failed to deliver my \Gold cheque card\" to my door step as promised, the (consultant) Graig Mataboge in the park station branch didn't bother to inform me, that the \"HOLD\" from my account wont be removed still, if I didn't have the \"proof of residence\" bare in mind that I clarified with branch over the phone, that I am struggling to print my POR, before I went to the bank. I was told its ok. after the consultant gave me my card without clarifying the \"HOLD\" on my account, I went to 2 stores were my card \"declined\" can you imagine the embarrassment, when the cashier tells you it's declining\" as if the card doesn't belong to me, it gets worse when I cant access my funds from FNB to pay off what's owed to my previous Bank. but because of an ******** Consultant I am drowning into Debt so bad that I will have to cut off from my childrens groceries and my petrol money, so that I can get by the month "