EM
Erika M

1 reviews | Active since Jun 2017

24 Jan 2020, 08:03

FNB GOOR KREDIET KAART

I went to the branch in Wonderpark, as my old card was damage, the lady ask me if I want a credit card, I SAY NO, but I received a phone call that my card(s) is ready for collection, boy oh boy new card and CREDIT CARD, both black in color, I start using my credit card by mistake as it looks the same as my debit card, not noticing it, I received a statement via mail, in FNB moes in Desember R485 uit my rekening vat (debit order) - ek was onder die indruk dat hulle die debit order laat afgaan het, omdat die gelde in my rekening was, vroeg Januarie 2020 kry ek sms, waarop ek reply dat hulle my moet bel, 'n man bel 051 nommer, ons kom toe oor een dat 15 Jan sal R1850 uit my rekening gaan vir die krediet kaart, ek stem ooreen, gister kom ek agter die debit order is nooit af nie, nou wat nou? NOU IS KAART GE-SUSPEND, en ek sommer op krediet lys vir slegte skuld! HOE NOU GEMAAK? Kan iemand wat AFRIKAANS magtig is my van FNB my asseblief ****ak sodat ons kan reël hoe ek die gelde wat ek per abuis gebruik het, aan julle kan terug betaal! So nie ****ak ek ombutsman, want ek die gelde was in my rekening (wat het dan van dit geword) kan iemand my ****ak, want daar is gelde dan uit my rekening!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jan 2020, 10:00
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

Hello Peter Complaints Team

*** 
EM
Erika M's update24 Jan 2020, 10:15
Reviewer Update
Good day

Thank you, much appreciated.

PLEASE TAKE NOTE! My phone is at home, I never bring my phone with me to work, please call after 16h00!