FNB good at loosing money!

<p>last Friday I made a forex payment to my account in turkey. It's been almost a week and payment didn't reflected to my account in turkey. I call my bank there, they informed me that they didn't received anything. I call forex department, first they informed me there is nothing wrong, it will reflect within 3 days, After 3 days I called again, they said it's rejected (it's a service that I'm paying commission for- it shouldn't be) they said our team leader will get back to you - they didn't. Than I went to branch, they didn't helped me out except proof of payment, meanwhile nobody knows where my money is. Than I called forex department and they said they started to investigation and production department will get back to me end of today - of course they didn't! So first of all it's the worst experience I ever had in my life, they don't know anything, not helping and not keeping their promises. As a bank, they don't even care to make a secure payment. They are constantly advertising that they are the best in South Africa, well I call false advertising. Meanwhile all payments that I need to do in turkey, I couldn't and does fnb going to pay my interest?</p>