FNB GOOD AT BANKING BUT NOT SO MUCH ON SHORT TERM INSURANCE

I submitted my claim on the 8th August 2021, for a claim of my phone which has been damaged and noted on the email that my laptop as well has been damaged but will be submitted separately as the damage report would take 7 to 14 days and I use my laptop for work.

We are now going on the 3rd week, I have followed up with the broker, I have complained with the complaints department, and I have even called the claims department where I have been on hold (20 minutes) and still no update about what is happening with my claim.

It is shocking that service delivery has deteriorated to such an extent.