FNB gold /premier credit card - pathetic and unfair services

A month or 2 ago there was a ********** activity on my then FNB gold credit card to which I reported immediately. They had to cancel the card and give me a new gold credit card. A week or few days after receiving the replacement gold credit card, FNB decided to upgrade me to premier credit card. I was happy with that until I realized I couldn't access nor use both the premier credit or gold. This then means all my subscriptions charged on a credit card cannot be paid, I can't pay the installments on any credit card, yet I am sure when they decide they will charge me for everything.

I went to one of FNB branches to try and get some assistance on this matter but for an hour I was on the phone at the branch being directed from one consultant to another with no resolution, as no one knew what to do to resolve this case.

I then decided to comment on their Facebook page, I was subsequently contacted but even so I am still sitting with the same problem.

The lady who contacted suggested to me that it's better to have both my accounts aligned meaning if my credit card is premier, my cheque should be same as well so that I can get better benefits and also possible bundled costs. She later then emailed me to say I don't qualify for an upgrade on my cheque account even though I qualified for an upgrade on my credit card, I rep**** to her email asking to be downgraded back to gold credit card.

It's been almost two weeks now after this communication in which I requested the downgrade yet I am still sitting with the same issue. The worst thing is I'm still getting notifications that someone is still trying to transact on my previous, should be canceled gold credit card. And with I am sure accumulative charges.

I am pretty upset about this as I am the one who now has to be running after FNB and yet I am the client