KN
Kreshen N

1 reviews | Active since Jul 2012

31 Aug 2015, 06:42

FNB Gold Cheque Account S.C.A.M

I have a gold cheque account with Standard Bank, however i app**** for a FNB Gold cheque Account due to the better benefits with FNB, FNB sent me the card and documentation via courier<br> A lady from FNB then called me about a week later to find out if i had completed the debit order switch forms, she confirmed that i had a Gold Cheque Account over the telephone but to my surprise when i activated the card at a FNB ATM as per the FNB instructions on the documentation, i found that i actually have a smart account with a gold cheque card, i then went to a FNB branch at the Glen Shopping Centre, the consultant told me that she does not know how this happened and she never came across this before and it is not possible, she confirmed that i have a smart account with a gold cheque card<br> <br> THIS IS *****

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Aug 2015, 09:19
Official
Hello naidookreshen24,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 750908.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)