GB
Graham B
1 reviews | Active since Aug 2011
02 May 2019, 12:37
FNB Gold Card Service Vacuum
Gold Card Account holders are unable to reach any consultant yesterday or today - tried calling customer service - "experiencing high call volumes" holding on for 32 minutes then prepaid airtime runs out. Branch visit unhelpful as they merely try calling customer service with same result as above, then try "Secure Chat", to be told "you are 321 in the queue".
No-one is even prepared to assist. It seems Gold Card is an island that no one else can penetrate.
Pathetic service levels the likes of which will drive customers away.
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Replies (2)
FNB (First National Bank)'s replyOfficial
03 May 2019, 12:42Good Day Graham
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply03 May 2019, 12:42
Official
Good Day Graham
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref : ***
Regards,
Hello Peter Team
Tel number: ***
GB
Graham B's updateReviewer Update
03 May 2019, 15:23I must acknowledge the speedy reaction from FNB's hellopeter team. Excellent work. I hope your intervention will have a knock-on effect on the performance of the Gold Card Division.
GB
Graham B's update03 May 2019, 15:23
Reviewer Update
I must acknowledge the speedy reaction from FNB's hellopeter team. Excellent work. I hope your intervention will have a knock-on effect on the performance of the Gold Card Division.