FNB Gold Card Debit Card Is USELESS!

Item: FNB (First National Bank)
Rating: 1
Author: Johan H

I spent three hours on the phone with FNB. I have a stupid Gold Card Check account debit card. I wanted to use it to pay for Facebook ads. I tried the card many times. I may have a stupid card but I am not that stupid.

Facebook says the card number is invalid. Three hours on the phone. Verifying myself ten or more times speak to ten or more staff; no one can really tell me if my card will do online payments. On line secure or something tells me this card will not work. But he is not sure. This one is sure. That is is not sure. The last one said there are many people with the same problem I must wait a few hours and try again. USELESS.

If FNB reads this please don't waste my time. If you don't know what you are talking about don't call me.

Helpful (0)

Replies (2)

Johan H's updateReviewer Update

01 Nov 2018, 15:21

I have give up with them. They are all willing to assist. But three hours and nothing to show for it? There must be easier banks to use than FNB.

Johan H's update01 Nov 2018, 15:21

Reviewer Update

I have give up with them. They are all willing to assist. But three hours and nothing to show for it? There must be easier banks to use than FNB.

FNB (First National Bank)'s replyOfficial

01 Nov 2018, 15:35

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply01 Nov 2018, 15:35

Official