FNB gold business account.

I ioened up a new business account with FNB and with a few day the account was set up the card was delivered to me. I sent my fica docs that they asked for. I activated my card but the account is still in a frozen state. I still cannot use the Gold Business account. I have emailed asking for help to go forward or asking if need more FICA docs. But I get NO response from FNB. Thiss bank was excellent to open the acc i had numerouse calls and help. But once all was processed and they got me to open the acc it now has become dead air. No response as to why my acc is still not active. I cannot even deposit money. Iam very dissapointed with the after service from FNB. What happened? I only got a response opening an account now i get NOTHING back when I need help to move forward. Disgusted with this service. 2 weeks later i stil stuck with an account i cannot use.