FNB Gold Banking Application - Dismal Serivice

I am bitterly disappointed FNB. I opened a Gold Business Account almost one month ago. The CEO should spend a few days calling the call center to experience what its like to be redirected from one department to another. I probably spent close on three hours just in two weeks on the line. You are then asked to submit documents. You NEVER get a email response. Meaning further calls to the call center. FNB (Business Banking) should at least allow you to deal with one person. Why when i send documents as requested EVERYTHING stands still. There is NO feedback following this. Nothing to say we received your email, nothing to say we will advise you once this next step is completed. Because there are MANY steps. Maybe you you should have a step by step checklist that that you email out to the customer. And if step is incomplete a direct number that you can phone so the FNB call center knows where your application is at any time. (And me as the client is on the same page, NOT having to partake in yet another phone marathon)

And by the way the AI woman that asks how she can help you, is just as pathetic. Nothing you say to 'her' is obviously legible to her AI brain.

Currently my account is stuck on 'Profile Requires Activation'. Latest set of documents were submitted 21 July 2021 (late evening)

Do i really have to make another call?????? AGAIN????