FNB-GOLD ACCOUNT

i REGRET opening an account with you guys!!! i am new to FNB and what a horrible experience i gave had thus far. I opened an account online on the 05.02.2020, and on the 08.02.2020 i was at your Zevenwatch branch to get a bank stamped letter to confirm that the account indeed belongs to me and that it is ACTIVE.no one at branch,including the consultant who assisted me bothered to tell me that i needed to make a deposit at the branch or atm to activate the account. Fast forward to today the 26.02.2020 , i get on the phone with you guys as i tried to log onto my online banking and was advised to contact your call center so i can activate incontact. To cut the long story short, i don't know how many times i was transferred and still that incontact is not active, at this point i am not sure if my salary will come in as i did not do an atm or branch deposit,as i DID NOT KNOW. your staff does not even know how much the minimum activation amount is,one said R20,another R50,another said R100.00. I do not even remember the last person i spoke to,but midway into explaining my frustrations,she hung up on me ,and here i am with an inactive online profile, and no cer*****y that my salary will come in. I look forward to closing this account and going right back to CAPITEC YOUR SERVICE IS HORRIBLE.