FNB going to the DOGS!

I have always been an advocate for FNB. When people complained, I couldn't understand why. But I do now. The call centre is a circus. You always get shunted from the one department to the other, every time telling the new person at the department about your problem, after keying in your ID number for the umpteenth time - all costing airtime. But they don't care. Lay an official complaint on the website just to get ignored. i complained anout the same issue a year ago. Anyway, back to the call centre. They are able to help you in a flash if you want to open or increase overdraft, but try and decrease it... No, you got to go online or to a branch. Try to do it online, online isn't working because of an obvious website glitch. You take the time to inform FNB via secure chat on the app, they tell you to have to go in a branch like it's the 1920's. Or call the call centre to inform THEM about the problem?? Complain to RBJacobs on Twitter. He/she/they say that it's been escalated and someone will be in contact soon. It's going on 48 hours and I am still waiting. I am done with this bank. They really do not care for their clients like they used to. It's been downhill ever since Michael Jordaan left. And I am now leaving too.