FNB going the extra mile

I sent an email to FNB Jacaranda Centre (Pretoria) to inquire about my FICA status. Ms Kirstein (Branch Manager) rep**** the next day in a very polite, professional and informative email that everything was in order. I then took a chance and asked Ms Kirstein if she could possibly check on FNB's system if everything was in order with my account details, since I had some difficulties executing certain transactions at an ATM. Without hesitation, Ms Kirstein took my details, and returned a few moments later with a very polite and professional reply. I would like to commend Ms Kirstein for making time in her busy schedule to assist me in this manner - I know this time of year is usually chaotic. Please accept my sincerest gratitude. Kindest Regards. johan