FNB going backwards

It took us 4 hours of waiting over two days to get a cash passport for my son's (15 years old) overseas trip.<br> We eventually got things sorted after the \obviously untrained person"was helped by someone else.<br> Now we are back to the \""obviously untrained persons\"" and want to transfer the leftover USD back to my credit card and exchange some YEN. We are told to for the second day in a row to come back tomorrow because they cant do forex. THIS IS UNACCEPTABLE from a bank that is supposed to be professional."""