FNB goes only halfway.

Item: FNB (First National Bank)
Rating: 1
Author: Naas V

My email of 7 February with reference ********** 03 led to several phonecalls but no result. The phone number ***which was provided to me is not active. Is there any plan from FNB to resolve this case? Oh, there is another case number - ********** NF. Strange???

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Replies (1)

FNB (First National Bank)'s replyOfficial

21 Feb 2019, 09:55

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply21 Feb 2019, 09:55

Official