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lonebadgerza L
1 reviews | Active since Apr 2017
08 Oct 2019, 12:58
FNB - Go to Bank and they tell you to call them, call them and they tell you to go in! Leaving this bank after 7 years and moving business account as well.
Been banking with these guys for a long time. I upgraded to a Premium account, and now I want to close my gold cheque account. BUT, after hours on the phone and being told I need to do this over the phone I finally reach someone who tells me "you need to do it in a branch" Total BS. I am now considering closing all my accounts with these guys due to their serious ineptitude. Making it harder to close accounts than upgrading is just silly.
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Replies (2)
FNB (First National Bank)'s replyOfficial
08 Oct 2019, 14:29Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complainants Team
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FNB (First National Bank)'s reply08 Oct 2019, 14:29
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complainants Team
***
***
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lonebadgerza L's updateReviewer Update
18 Oct 2019, 16:24Been trying to delete the review. I had to go into the branch to sort this out but got so much more than expected. Nathan and Blueroute Mall's FNB assisted me so well I'll never try to do anything online again but will just head straight to the branch. Excellent service!
lL
lonebadgerza L's update18 Oct 2019, 16:24
Reviewer Update
Been trying to delete the review. I had to go into the branch to sort this out but got so much more than expected. Nathan and Blueroute Mall's FNB assisted me so well I'll never try to do anything online again but will just head straight to the branch. Excellent service!