FNB Global Insurance, Empty Promises to Call Back!

I called FNB as I found out they cover Travel Insurance for clients who book flight tickets on their FNB cards. I sent a called back on Monday, 11 January 2016 and the turn around time advised on the website was 48 hours. I then called FNB Global Travel Insurance on *** today, 13 January 2016 as I did not receive a response yet and spoke to Tersia Taylor in the call centre. She advised what I would need to open a policy and I asked her to call me back at 12.00pm. She failed to keep her promise and when I tried calling the call centre again, I waited for 10 minutes before I hung up. The waiting time was ridiculous. FNB proposes a great offering but the process is terrible and is not managed properly. The agent also wasn't very consistent in that she didn't bother to follow up. What a terrible experience!