FNB Global Charge - no response to complaint on hellopeter or from ***

I logged a query on Hellopeter on 15 January 2021 as I was not getting any responses from my requests sent to FNB Care Complaints directly. I received an automated email from FNB HIGH PRIORITY COMPLAINT stating a consultant will contact me within 24-48 hours - 2 WEEKS LATER I AM STILL WAITING! I sent a further email to *** and *** on 21 January 2021 and still no response. Perhaps the logo of HOW CAN WE HELP YOU needs to be changed?